Seller​ ​
CENO Company

Name of operation supervisor
Ryo Ishikawa (President)

location
[Headquarters] Sanroser Daikanyama 4th floor 11-6 Sarugaku-cho, Shibuya-ku, Tokyo 150-0033

phone number
03-6455-1271

Email address
info@ceno.jp

Selling price
Display for each product

How to order
Online trading with shopping cart

method of payment
Credit card payment (VISA / MASTER / JCB / AMEX)
Shop pay
Google pay

Shipping fee
Nationwide 330 JPY (tax included)

■ Shipping fee outside Japan
At the time of ordering, we will show you the EMS (International Express Mail) shipping fee calculated based on the combination of the destination's area classification and the packaging weight (total of products, bundled items, and packaging materials).
Shipping charges are as stated on the EMS.
For regional classifications and delivery handling, the shipping fee is as described in EMS.

Due date for payment
Credit card payment: Payment will be made when the order is confirmed, depending on the closing date of your credit card and contract details.
Please contact your credit card company for details.

Delivery time
We will usually ship within 2-3 business days of placing your order.
* We will contact you by e-mail when the product is shipped, but if the delivery is crowded, we may not be able to contact you by e-mail to notify you of the delivery completion, so we may not be able to send it. Please understand.

About returns
After order confirmation, depending on the customer's specific circumstances (for example if it's the wrong size, a mistaken order, it doesn't match the online image, it's out of stock for a long time, or delivery has been refused etc.) it's not possible to exchange, refund, swap, or even cancel or change the order details (including colour and size).                    
                
We will only exchange items for the same product if they are damaged on arrival of the product, are defective, or are damaged or damaged by our intentional or negligence.
If there is no exchangeable stock, we will refund you.
For details, please refer to "Q. The item I received is defective. What should I do?" in FAQ.